Frequently asked questions
Questions, answered.Moving made clearer.
Everything you need to know about packages, delivery, collection and using your reusable moving boxes.
How long can I keep the boxes?
Every package currently includes a seven-day hire period. We plan to offer extensions later; contact us if your move needs a little more time.
Are delivery and collection included?
Yes. Delivery and collection are free when both the property you are leaving and the property you are moving to are inside our service area.
Which postcode areas do you cover?
We currently serve PR, BB, FY, WA, WN, L, M, OL, BL and LA postcode areas.
Can I add more boxes?
Yes. Supersize any package with 10 additional boxes for £15.
Do I need tape?
No. Stacked boxes have secure integrated lids, so there is no cardboard to build and no tape to buy.
What condition should the boxes be returned in?
Normal fair wear and tear is expected. Our final deposit and damage policy is being confirmed and will be shown clearly before payment.
What if one address is outside the service area?
We need to deliver and collect within the areas we serve. Both your current and destination postcodes must therefore be eligible.
How clean are the boxes?
Every Stack is checked and cleaned between moves so it arrives ready to pack.