Frequently asked questions
Questions, answered.Moving made clearer.
Everything you need to know about packages, delivery, collection and using your reusable moving boxes.
How big are the boxes?
Each box offers approximately 65 litres of useful packing space. Big enough for plenty of belongings, but still a sensible size to carry.
How many boxes do I need?
Every move is different, so our quick calculator asks three simple questions and recommends the Stack that best suits your home and belongings.
How long can I keep the boxes?
Standard hire is seven days. For £15, you can move collection to the next available collection date. Request and pay for the extension by 9:00am on the day before collection—same-day requests can’t be accepted.
Are delivery and collection included?
Yes. Delivery to your old home and collection from your new home are included within our service area—no surprise transport charges at checkout.
What is included with every package?
Every Stack includes your chosen number of reusable boxes, seven days of hire, a glassware protection box with dividers, a crockery protection box with dividers, two bags of air pillows, free delivery and free collection. The divider boxes help keep glasses and crockery separated; air pillows are lightweight inflatable cushions that fill spare space and help stop packed items shifting.
Can I reserve boxes without knowing my moving date?
Absolutely. Reserve your Stack for £10 and confirm or rearrange the dates later. The £10 is credited towards your final package and is fully refundable if your sale falls through or you cancel for any reason.
Do I need to be home for delivery and collection?
Yes. Someone must be present at the property for both delivery and collection so we can safely hand over and account for your complete Stack.
Do the boxes arrive assembled?
Yes. Your boxes arrive clean, assembled and ready to pack. Open the lid and get started—no building, folding or wrestling with tape.
Are the boxes suitable for heavy items?
They’re made from rigid, durable plastic and are much stronger than ordinary cardboard. For particularly heavy belongings such as books, spread the weight between several boxes so they remain safe and comfortable to move.
How clean are the boxes?
Every box is inspected and thoroughly cleaned between moves, so your Stack arrives fresh and ready to pack.
Which postcode areas do you cover?
We currently serve addresses within the PR, BB, FY, WA, WN, L, M, OL, BL and LA postcode areas. Enter both postcodes during booking and we’ll confirm coverage straight away.
What if one of the addresses is outside the service area?
We need both your old and new home to be within our service area so we can deliver and collect the boxes. If either address falls outside it, we unfortunately can’t accept the booking just yet.
Can I change or cancel my booking?
Bookings can be changed or cancelled before the standard four-day cutoff. After that point, the booking becomes non-refundable. For extra flexibility, add Flexible Cancellation for £5 and you can cancel or rearrange up to 24 hours before delivery.
How do I pay?
Payment is made securely online through Stripe. Stacked doesn’t directly handle or store your card details, and you’ll receive confirmation once your payment and booking are complete.